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Why Can't They Give You A Straight Answer?

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JayBrown1

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Why can't they give you a straight answer to our questions? I sent an IRIS requesting the status of my claim. This is what I got, "A response is being prepared. It should be sent to you shortly." WHAT? What is that? Am I suppose to decipher the response? What does that mean?

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Why can't they give you a straight answer to our questions? I sent an IRIS requesting the status of my claim. This is what I got, "A response is being prepared. It should be sent to you shortly." WHAT? What is that? Am I suppose to decipher the response? What does that mean?

I have received one of these before too. My guess is that if you ask a fairly technical question, it may require someone with more experience than the person who usually answers the IRIS inquiries.

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  • In Memoriam

This is one response that I got:

We truly appreciate you bringing this matter to our attention. Your correspondence is being forwarded to the appropriate officials for review and necessary action.

If you have any questions or need additional information, feel free to contact us toll-free at 1-800-827-1000. Veterans Service Representatives are available to assist you Monday through Friday, from 8:30 am to 4:00 pm, excluding Federal holidays.

Another response I got one time was:

No, not true.

--------------------

This is what I call the 8-ball response. Remember the 8-ball that would answer all your questions. Just turn it upside down for a moment, and then ture the 8-ball back up for your response.

Stretch

Just readin the mail

 

Excerpt from the 'Declaration of Independence'

 

We have appealed to their native justice and magnanimity, and we have conjured them by the ties of our common kindred to disavow these usurpations, which, would inevitably interrupt our connections and correspondence. They too have been deaf to the voice of justice and of consanguinity

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  • HadIt.com Elder

Actually I think that it is just an attempt to tell you that they have not forgotten you. I will bet that they get a lot of second and third and so on follow ups by Veterans who are invested in their claims and they just want you to wait.

Its the electronic answer to the letter you got when you filed your claim acknowledging that they have it and are working on it and don't call us we will write you when we feel like it.

Veterans deserve real choice for their health care.

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  • HadIt.com Elder

JayBrown1,

It sounds like they have made a decision, or are in the process of making a decision on your claim (meaning at the rating activity), and you'll receive the decision in a short amount of time.

Vike 17

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Jaybrown1,

Welcome. You posted, " I sent an IRIS requesting the status of my claim. This is what I got, "A response is being prepared. It should be sent to you shortly." WHAT? What is that? Am I suppose to decipher the response? What does that mean?"

1) It could mean a response is being prepared in order to answer your Iris question concerning the status of your claim, and you will get it - when they send it.

2) It could mean some decisions have been made on your claim, and you will be notified of the decisions shortly, which will be when VA damned well gets ready to share that info. with you.

3) It most certainly means that, Yes - when you get the response it's up to you, or perhaps

your VSO, or if you're lucky - you and your VSO to decipher, and if necessary respond to -- in a timely fashion.

Welcome to the squirrel wheel.

carlie

Carlie passed away in November 2015 she is missed.

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  • HadIt.com Elder

Never, never, never, expect a bureaucrat to give a straight forward, complete answer if there is any other way!

You should not expect to get a true answer anyway. This would require something more than just a quick look at the electronic records of your claim.

Example of a simulated true answer. Your claim and files are somewhere in the facility, and you are 234,531 in a total claims count of 519,853. Our average claims processing time is 36 months, so you can expect results in approximately 18 or more months.

Jaybrown1,

Welcome. You posted, " I sent an IRIS requesting the status of my claim. This is what I got, "A response is being prepared. It should be sent to you shortly." WHAT? What is that? Am I suppose to decipher the response? What does that mean?"

1) It could mean a response is being prepared in order to answer your Iris question concerning the status of your claim, and you will get it - when they send it.

2) It could mean some decisions have been made on your claim, and you will be notified of the decisions shortly, which will be when VA damned well gets ready to share that info. with you.

3) It most certainly means that, Yes - when you get the response it's up to you, or perhaps

your VSO, or if you're lucky - you and your VSO to decipher, and if necessary respond to -- in a timely fashion.

Welcome to the squirrel wheel.

carlie

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