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Appointment Changes At The Va

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COOL BREEZE

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COOL BREEZE

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GuaymasJim Rising Star

GuaymasJim

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VAMC Tucson has an extremely knowledgeable and helpful Patients' Advocate. She is really a great person and I have a great deal of faith and confidence in her. She has never led me astray; and she has always done what she said she was going to do when she said she would do it. I will be contacting her after Memorial Day to try to find out if what satellite (COB) clinic nurse told COOL BREEZE is accurate.

If it turns out to be accurate then I believe we are all in for some additional deterioration of our VA healthcare. If COOL BREEZE just ran into a substandard VA employee, the Patient Advocate will clear up the problem. I will know more next week. I'm going to go along like Pete and wait and see.

It would be nice if other veterans at other facilities would report any similar problems.

Happy Memorial Day weekend! Let's all remember those are not with us any more and those that are. Semper Fi!!!

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Pete53 Grand Master

Pete53

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I called Dallas VA today and made appointment for June 8th with no hassle except the 800 number does not work and had to look up and call the the direct number.

I will see if they are doing that at Dallas VAMC

Veterans deserve real choice for their health care.

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Commander Bob Grand Master

Commander Bob

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I called Dallas VA today and made appointment for June 8th with no hassle except the 800 number does not work and had to look up and call the the direct number.

I will see if they are doing that at Dallas VAMC

Good Morning Pete53,

In your post you said the 800 number is not working. What happened? Did you get caught up in a never ending recorded loop or were you getting a busy signal?

As coincidence would have it, I got a call yesterday from a representative of "Davis Research", claiming to be doing a survey contracted by the VA to see how the quality of the 800 Call Center was doing. Asked me questions like, how long did I have to wait to speak to a rep. and how was the quality of the information I received, etc... I wonder how much $$$ that cost the VA?

Good luck on June 8th & Thanks for keeping us posted...

Edited by Commander Bob

"it shall be remembered"...

"We few"

"We happy few"

************************

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Pete53 Grand Master

Pete53

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Bob:

The 800 number for Dallas VAMC for prescription refills, appointments and to talk to clinics is a quick busy. I used cell phone and home phone, I told the operator when I called for my appointment and he could care less so after I got appointment I called back to Administrator and at least the lady who answered was polite and told me she would tell the patient rep which I don't think will help the telephone problem at all.

I just can imagine Vets running out of meds trying to get refills and not being able to get through.

Veterans deserve real choice for their health care.

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USNDW Community Regular

USNDW

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The current "refill" line at my VAMC is apparently broken, and has been for some time. I kept calling to refill my scrips and it kept saying they had already been ordered? I take a significcant amount of meds so I thought maybe I was forgetting. After the 4th time I did not get my refills, of which I called and spoke with a pharmacy rep every time for a special order, they finally told me the automated refill was not working? Really. I said "Dude, do you have any idea how many Veterans are waiting for their prescriptions to show up in the mail". I tried to say it nicely and be funny but I think he let me know with his sigh that he really didn't give a poop.

Not only that but I tried to get a pair of compression stockings for my chronic swollen knees and the nurse told me to go to WalMart they had them for pretty cheap. Once I told her that the WalMart I went to did not carry them, and the drug store wanted $50-100 for a set and they were not cheap she said "Oh". I asked her if they could be purchased through fee basis and she said I don't know. WOW. So I kind of walked her through the process of the doctor making an order, the order being sent to prosthetics and then prosthetics ordering the, through a medical supply store. She said they stopped carrying them except for surgical patients because they were trying to save money. So now diabetic Veterans as well as PAD and deep vein Thrombisis are all supposed to go out and buy these out of their own pocket because the VA is trying to save money? I thought the "political party" was going to save Veterans from the party of No so we would have all kinds of benefits???

And someone just told me on another site how wonderful VA care is compared to private care.

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