Claim Is Done?

[COOL BREEZE]

The strangest thing happened today. I get a call from the 800# which my wife answered and said I need to call them. So I called and the rep said that phoenix called me however they didn't leave a message in the system what they were calling about.. She thought it was about an IRIS submitted the other day. Now we all know that doesn't happen for at least a week to a month.

1 hour later another call from the 800# and the rep said I got some good news for you. Your claim has been completed. I said -great, outstanding. He said some claims have been approved, others denied. However he can't open it up right now as it hasn't been scanned into the system. Also said the new site is a pilot, not sure if they are going to keep it.

So, according to this, e-benifits is totally worthless. Now I am in limbo with a possible heart attack wondering what the hell is going on.

Pehaps the cardio was approved as it was the cue from the VA which was raise my claim from 50-60, or 70%.

Why call if you can't give me the whole story. And the system letter generator is broken, it won't show none of this.

Also, I just received an old iris message from October the 4th in my e-mail today which states-

Dear Mr.

This is in response to your recent inquiry to the Department of Veterans Affairs (VA) dated October 4, 2011.

We apologize for the delay in responding to your inquiry. We are currently experiencing a large volume of inquiries and are working as quickly as possible to respond to each in a timely manner.

Our system indicates that you may print a Veterans percentage letter on eBenefits. We apologize if there was an error when attempting to print this type of letter. If you have problems with eBenefits in the future, please contact our customer service line at 1-800-983-0937. Hours of operation: Monday-Friday, 8am to 8pm EST.

Thank you for contacting us. If you have questions or need additional help with the information in our reply, please respond to this message or see our other contact information below.

Great-where is this new letter % letter at as My new glasses certainly can't find it?

2 hours later the same VSO called back from Phoenix. He says they are now attempting to call the Veterans when there claim is approved. They are just waiting to sign off on my claim. I did get him to say they approved my cardio claim from 30-60 %. He said I will be pleasantly happy with my claim even if only a few claims are approved. If that is so, I would go from 50% to 70$ with retro from the date he gave me from Jan 2010. Now I will just wait for the authorization.

Another VSO will check to see that that are no errors, then approve it.

Edited October 20, 2011 by COOL BREEZE

[johnjjr]

CB

On Ebenefits, go to my personal dashboard. Then click on documents at the top of the page. A menu will drop and you will see "download letters". Hope you find what you are looking for there. Be well and GOD bless.

Edited November 1, 2011 by johnjjr

[Chuck75]

The letter generator is there, they just moved things around.

Now, if you want to complain about the overall accuracy of stuff in the letter generator, that's a different story.

Garbage in garbage out. naturally. The VARO is at the heart of this little problem.

At least there has been some improvement in the last six months or so.

To change the subject to a sort of related one, my VAMC has yet to figure out that the on line automated appointments system is designed to show future as well as past appointment history.

It seems that they only enter appointments after the fact that they have been completed.

From my understanding the Letter Generator doesn't exist anymore. They never put it back up with the remodeling of the site.

I saw my percentage under the benefits explorer area and my profile was updated. It reflected the correct percentage in my letter. The notification stage for me lasted from Oct 12 until Oct 29 when I got my letter. However, mine had some issues so I think it took a little longer.

[COOL BREEZE]

CB

On Ebenefits, go to my personal dashboard. Then click on documents at the top of the page. A menu will drop and you will see "download letters". Hope you find what you are looking for there. Be well and GOD bless.

There is only 3 letters generators. The important one I want has been deleted with the %

[Colt]

The letter generator is there, they just moved things around.

Now, if you want to complain about the overall accuracy of stuff in the letter generator, that's a different story.

Garbage in garbage out. naturally. The VARO is at the heart of this little problem.

At least there has been some improvement in the last six months or so.

To change the subject to a sort of related one, my VAMC has yet to figure out that the on line automated appointments system is designed to show future as well as past appointment history.

It seems that they only enter appointments after the fact that they have been completed.

Chuck, you're correct, I should have been more specific as to what I meant. I knew that CB knew the letter generator was there as he had been in it since he posted the three documents. He was referring to the AB8 form (I think it's called that) as the letter generator and that was what he was after (as it would show his percentage). I was saying that I didn't think that letter existed anymore (they removed it since the upgrade) but referred to it as he did. However, I can see how that could be confusing even though he and I were on the same page. Lol.

Edited November 2, 2011 by Colt

[COOL BREEZE]

Chuck, you're correct, I should have been more specific as to what I meant. I knew that CB knew the letter generator was there as he had been in it since he posted the three documents. He was referring to the A8 form (I think it's called that) as the letter generator and that was what he was after (as it would show his percentage). I was saying that I didn't think that letter existed anymore (they removed it since the upgrade) but referred to it as he did. However, I can see how that could be confusing even though he and I were on the same page. Lol.

[COOL BREEZE]

How accurate is the profile? Does it get updated once the VA approves your claim? Claim still in notification stage. Asked the rep if it could take a year in that stage-said it is a good possibility depending on how many claims are in notification. Don't tell me they have a year back log in notification too?