New E-Benefits Platform

[ArNG11]

Whoa doggie. Keep your seats in the upright position and sinch that seatbelt tight. Looks like they gave Ebennies a facelift. I have been playing with it accessing different information and from what I have noticed the new platform has a lot of cosmetic changes.

One thing I do not like is that the evidence list is no longer there. It only shows what evidence you submitted in your claim after January 25, 2015. Why am I not surprised.

I guess I will give them the benefit of the doubt, maybe the information will be listed elsewhere but so far I have not found it. Convenient I think. I have a feeling this is just going to make things more complicated.

Although I have to say it looks like you can make an IRIS request from the website itself. I'll have to play with it some more. If any folks are in ebennies junkies like me, aesthetically, it's pretty. Now to find out if it's useful remains to be seen.

[Notorious Kelly]

I like the layout and that under Manage Healthcare I could go right to Myhealthevet blue button (but couldn't find way back to eBenefits)..

Yes, I clicked chat and got: "Thank you for your interest in chat - a NEW feature that will be coming soon."

[ArNG11]

I gotta tell you guys something and I gotta lay it down fast. I'm not sure on specifics with why this happened but it just happened to me. I had submitted a call back for information on my claim on the ebennies platform last night. Well low and behold the DRO deciding my case just called me 15 minutes ago. Be careful what you ask for. Now I'm a bit paranoid and I don't trust the VA especially with what I've experienced so far. First she mixed information on claims and we discussed which claims were being heard and decided on. Also she informed me when my DRO hearing will be. March 19th. Pretty fast huh. I filed an NOD the last week of May 2014. Now I was careful, and I informed her that I was represented by counsel, she verified that as well. Odd thing, is that all it takes is a ebennies request or is this from my initial NOD where I checked I wanted a call back. The regional office has my updated NOD with my attorney's contact information. I found it odd. Maybe it's just a coincidence and maybe I'm just paranoid and reading to much into this, however, my paranoia has kept me outta trouble more often than not.

[K9MAL]

Ask the VA to make a decision on your claim as you have no more evidence to submit? Is that all it takes now. Hmmm.

I want to know what happens when you click on it.

[K9MAL]

I clicked it... Hopefully they'll let me know something soon.

[TiredCoastie]

I clicked it... Hopefully they'll let me know something soon.

Let us know if you actually get a decision in 30 days and how it goes! Can't imagine any good outcome. Maybe they'll just generate a fast decision and expect you to walk away happy?

[TiredCoastie]

I gotta tell you guys something and I gotta lay it down fast. I'm not sure on specifics with why this happened but it just happened to me. I had submitted a call back for information on my claim on the ebennies platform last night. Well low and behold the DRO deciding my case just called me 15 minutes ago. Be careful what you ask for. Now I'm a bit paranoid and I don't trust the VA especially with what I've experienced so far. First she mixed information on claims and we discussed which claims were being heard and decided on. Also she informed me when my DRO hearing will be. March 19th. Pretty fast huh. I filed an NOD the last week of May 2014. Now I was careful, and I informed her that I was represented by counsel, she verified that as well. Odd thing, is that all it takes is a ebennies request or is this from my initial NOD where I checked I wanted a call back. The regional office has my updated NOD with my attorney's contact information. I found it odd. Maybe it's just a coincidence and maybe I'm just paranoid and reading to much into this, however, my paranoia has kept me outta trouble more often than not.

That's pretty impressive that you got a call. I've got to find that button.

Actually, I got a call the other day from the RO after having a back-and-forth IRIS email discussion, so the guy on the other end just picked up the phone and gave me the scoop. He was pretty pleasant, explained he was a Vietnam vet, and just wanted to ensure I got everything I had coming to me.

Is better direct outreach to the veteran part of a new way of doing business? Or am I just too new to the process?