I want to thank you for your service to Veterans. Many Veterans have indicated you are making a difference.
I have a simple suggestion on how to expand your "Ask Bob" emails. I love your ask Bob emails and many Vets like them also.
I do think he should be implementing this "email Bob" more nationally. In other words, we should email our VARO director, and that VARO director should solve the problem and divide his work load by 57 regional offices.
Maybe the complaints are "tracked", and there needs to be follow up...something like this:
(My suggestion for an email follows):
Dear Mary Smith (VARO director, St. Pete RO, a hypothetical name)
Im forwarding this email I got from a Veteran in St. Augustine Florida. Please check this out and report back to me in 30 days or less what the result was. Thank you
Robert McDonald
Then, these complaints should be tracked..and Mr. McDonald should respond, if nothing happens like this:
Dear Mary Smith, VARO Director:
A month ago, I forwarded you an email from Joe Veteran, in St. Augustive, and asked you to get back to me when you had checked it out. Since I have not heard anything, please call my office right away, and explain why you have not taken any action. If you were(are) gone on leave, please have your Assistant Director Call me and explain what happened.
Robert McDonald.
End suggested emails.
Notice that "follow up" is not recommended, its mandantory. This will keep the pressure on to do their job right.
Question
broncovet
Dear Mr. Mc Donald
I want to thank you for your service to Veterans. Many Veterans have indicated you are making a difference.
I have a simple suggestion on how to expand your "Ask Bob" emails. I love your ask Bob emails and many Vets like them also.
I do think he should be implementing this "email Bob" more nationally. In other words, we should email our VARO director, and that VARO director should solve the problem and divide his work load by 57 regional offices.
Maybe the complaints are "tracked", and there needs to be follow up...something like this:
(My suggestion for an email follows):
Dear Mary Smith (VARO director, St. Pete RO, a hypothetical name)
Im forwarding this email I got from a Veteran in St. Augustine Florida. Please check this out and report back to me in 30 days or less what the result was. Thank you
Robert McDonald
Then, these complaints should be tracked..and Mr. McDonald should respond, if nothing happens like this:
Dear Mary Smith, VARO Director:
A month ago, I forwarded you an email from Joe Veteran, in St. Augustive, and asked you to get back to me when you had checked it out. Since I have not heard anything, please call my office right away, and explain why you have not taken any action. If you were(are) gone on leave, please have your Assistant Director Call me and explain what happened.
Robert McDonald.
End suggested emails.
Notice that "follow up" is not recommended, its mandantory. This will keep the pressure on to do their job right.
Edited by broncovetLink to comment
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broncovet
Dear Mr. Mc Donald I want to thank you for your service to Veterans. Many Veterans have indicated you are making a difference. I have a simple suggestion on how to expand your "Ask Bob" emails.
63SIERRA
Also I believe yearly comprehensive surveys of the RO s should be sent out, asking the veterans for a fair and honest assesment of the way thier RO handles thier claim as well as thier treating VAMC.
ArNG11
63sierra, always to the point. I kind of agree there has to be some accountability and changes in order for the VA's track record to change for the better. I believe the Honorable Secratary is doing t
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