Emailing Allison

[kate7772]

I emailed Allison Hickey last week about my husband's claim. She said she would forward it to the top two senior raters in charge and ask them to review. I have not heard from them yet. The reason I question this is that in the past when I have emailed her, the people she forwarded the emails to have always contacted me immediately, at least to acknowledge and let me know they would look into it. The last two times, this has not happened. Would it be appropriate to contact her again to ask if she has heard anything from her contacts? Don't want to be a PIA. I know she is busy and I've only emailed her when all else was not working.

Thanks

Kate

[Philip Rogers]

I would. I emailed her about 10-11 days ago and got a response that she was sending it to someone to check on, the same day. Haven't heard anything since. Gonna email her again tomorrow and see what's going on.

pr

[broncovet]

I would be patient. A week or 2 is two seconds on the "VA geologic time clock" that measures time in "decades" (10 years) since you applied. The poeple Allison contacted may well have been out of the office, or are super involved with a management related type project, such as, perhaps, training. The Senior people may well be involved with training others.

I also think that "emailing the bosses" is losing its effectiveness. Years and years ago we could contact our congress critter and get action, until VA management found out they can simply "blow off" congressional inquires and they do almost nothing. I see the same thing happening with "Ask Bob" or "Ask Allison" in a few months or years. Bob and Allison probably dont have any sort of tracking system AND, the VA has their age old tired excuse lists:

1. We are overworked and underpaid.

2. We were in training.

3. The person you emailed is no longer with VA, moved to another department, or got promoted.

4. It must be the computer lost the email, we did not get it.

5. It was the mail room's fault.

6. It was caused by untrained employees.

[Buck52]

I agree with PR.

I Think this is one of the problems with claims...we need to stay on top of it....rather via emails or phone calls...even certified letters....other than the phone calls we have no proof and what they say on the phone there not liable for....so emails work pretty good!

jmo

...................Buck

[Philip Rogers]

bronco - did you used to work for the VA or some other gov't office?? ;-) Sure sounds like it. Just kidding!

pr

[Navy04]

As stated above, I would give it another week or so. I have a current FDC claim that has been at Prep for Decision for over 2 months. I am growing inpatient but I realize that a few weeks is nothing to the Govt. Good luck and keep us posted