Got This Email From Iris Today, Ridiculous

[wingnut73]

Note the Date

Recently you requested assistance from VA. Below is our response.

Response By Email (Dept of Veterans Affairs) (07/27/2015 12:27 PM)

Dear Mr. Morrison:

This is in response to your inquiry (150427-000215 ) to the Department of Veterans Affairs (VA) dated April 27, 2015.

First, let us express our sincere gratitude toward the service of our Veterans.

We apologize for the delay in responding to your inquiry. It is our goal to try to response within 5 to 10 days, however, due to the amount of inquiries and the backlog of claims we are currently experiencing, we may not be able to respond within the expected timeframe. We appreciate your continued patience.

We apologize we are unable to provide you with an immediate answer to your concerns, we at the National IRIS Response Center, have forwarded the contents of your message to your station of jurisdiction Louisville Regional Office (RO). They will research this issue further and respond to you directly regarding their findings we do appreciate your patience.

Additionally we encourage that the claimant supply the regional office, processing there claim , all or any related information or evidence in support of a claim that may be in process.

Furthermore the information you supplied in all three inquiries submitted to this IRIS department will be address by your local offices.

Please note; we at the Iris Response Center (IRC) have closed the following duplicate inquiry (ies):
- 150523-000125.
150521-001076
We have provided a response to the questions and concerns raised in your duplicate inquiry (ies) with this response.

We hope this response covers the scope of your request .Please note if additional help with the information in our reply is needed, please respond to this message and clarify any concerns. You may also contact us at the toll-free number listed below.

Thank you for contacting us.

Sincerely yours,

C. Boyd
National IRIS Response Center Manager
rcr

How to Contact VA:

On line:
www.va.gov
www.ebenefits.va.gov

By phone:
(800) 827-1000
Telecommunications Device for the Deaf (TDD) 711

By fax: (ten pages or less)
(844) 531-7818 (toll-free)
(248) 524-4260 (local)

Please note: packages containing more than ten pages of documents must be submitted by mail.

When submitting claims:
U.S. Department of Veterans Affairs
Claims Intake Center
PO Box 5235
Newnan, GA 30271-0020

When submitting evidence or anything other than a claim:
U.S. Department of Veterans Affairs
Evidence Intake Center
PO Box 4444
Newnan, GA 30271

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[green]

I believe you Buck, I sent in a request to change my date of award in VA electronic systems as it was saying 2007 instead of 1994. I received a canned response such as those provided above. I immediately sent a message back stating that wasn't acceptable and pointed out that their data was in error. Next thing I know, I got a call. After I explained the situation, the individual gave me his email and I PDF'd him copies of my decision letter and supporting documentation. He later emailed me back and told me the information had been provided to the folks that review such things. I haven't seen a change yet but it has only been a few days since we discussed the issue and I provided the documentation.

Green

[Berta]

IRIS and Ebenefits have turned into more Peggys.

Do not hesitate to file an IRIS compliant in the pop down IRIS menu regarding complaints.

VA Central office gets copies of these complaints. The VAROs hate them.

One of my IRIS complaints contained a CUE claim against them . I got a call from VA Central and it was resolved in about 3 weeks..

The issue was a decision on my AO IHD claim regarding my deceased husband.

It said the veteran's SMRs do not reflect evidence of heart disease and verified his combat service in Vietnam.but denied the Nehmer claim.

That was mid December 2011. VA reversed by award in early January 2012, awarding the AO IHD claim as well as 2 other pending CUES I had.

For some reason I called Peggy ( the 800 # ) days before the January 2012 decision arrived for a status. and the 800 operator was so confused that she told me more then she should have.

She said the AO IHD claim was denied In late December 2011, but that the same claim was awarded on January 12th,2012 , a few weeks later.....She said "I dont get this"

I said "That;'s OK, I do." A day or so later I got the award letter.

This was a few years ago and the VA has become more screwed up than ever before so a IRIS complaint these days an IRIS complaint may or may not do any good at all.

Edited July 30, 2015 by Berta