Ma'am,
The VA operator told me to submit it to them directly because they had my records due to a previously denied claim. I also sent a request to the NPRC I think it is. I received fax confirmations but no one can find the papers I submitted.
I'm seeking some assistance as well and I swear I've called everybody. I'm filing the claim myself I guess and I want copies of my service treatment records to verify the info. I submitted an sf180 as required and it now shows on ebenefits as a FOIA. The estimated completion date...