Calling Va For Status

[SSGmajik]

Just curious if the VA gets mad for calling to get status of your claim. At my C&P the Doctor told me that I made someone mad because in the letter from the VA he said that the person seemed really irritated with me. I was never rude to anyone when I called for status on my claim. I don't know why they would be mad. I hope it does not hurt my claim.

SSGmajik

[maxwell18]

This is a subject that does not have a end. I used to worry about the 800 people getting mad at because I have wore thier butts out. I have wrote letters to congress people, VA, DFAS, and called many times. I still have claims pending, I am already at 100% P&T but they have not paid me for retro and back pay for awarding the 100% with earlier effective dates. They have been a total waste of time and rude and wanted treat me like a dumb shit. Yesterday I called did not get my Reginal Center (St Petersburgs) now we get connected to a call centers. I asked the same questions, she said write the VA, I said I did many times, she said you will be paid by Oct, I heard that before last year, she then said we are paying the 100% P&T first they deserve it. I said I am 100% P&T and then she started all over with the pragramed BS. I e mailed the Director Of VA a few days ago letting him know the 800 people are a waste. I also recommended that counsel's be set up at every VA clinics and locations where the volunteers can talk to anybody employees and customers. To meet once a month with the leaders of the clinics and have open discussion. I also said they should have real VA people at these locations that could call up your records and counselled the vet. I don't like the service organizations who can access your records and supposely help you? It took me over ten years to get to 100%P&T.

Thanks

Vet

[SSGmajik]

Well I'm sad to say I'm not the only one who thinks the VA's 1-800 number is worthless. I know vets that have called and said that their rating was notcompleted, but was ready to rate and then within the next day or two they received their award letter! How can the call centers not see all the same info and why do they have different codes. When I call the number if I get Cleveland they can give me decent info sometimes, but if I get Philly, Detroit, Newark.......... the can't tell me anything, but that my claim is pending. Maxwell18 is right on when saying they need to setup some type of outreach to the vets and help them better understand the process and how to file everything properly the first instead of leaving us to hang out to dry. Well, take care all and thanks for the comments.

SSGmajik

[danang_1969]

Other than one nice lady I have talked with on the 1-800 number, the only time anyone has need to call is when they are bored and want to record another lie or generic answer.

[Ricky]

My thoughts - who the hell cares....... I get mad when I have to sit and wait month after month for some type of official update from them. So I guess we are even.

[danang_1969]

I understand Ricky. I have been waiting 2 weeks for an official notification that was conveyed I would be receiving SOON. We need get our congress the request that the VA to define SOON in the VA manual. Most of the time you will much more information in an iris staus request than the 1-800 what da ya want.

Edited August 1, 2008 by danang_1969

[Ricky]

I understand Ricky. I have been waiting 2 weeks for an official notification that was conveyed I would be receiving SOON. We need get our congress the request that the VA to define SOON in the VA manual. Most of the time you will much more information in an iris staus request than the 1-800 what da ya want.

I have run into several very nice young and old guys and gals on the what da ya want line. They are nice and very sad that they can not help. Most of the 1-800 people are new hires or the old guys who are not liked by the bosses at the regional offices. When you get a new one they just simply can not help. When you get one of the old disgruntled ones who have been reassigned to "forever phone duty" look out my friend for they are the meanest people on the face of the earth!!!!! The poor new guys are just thrown into a phone room, given CFR 38 to read if they are not answering phones and given a cheat sheet on how to access the different screens within the VA computer system. So their inability to help any just ain't their fault. I always send in a compliment if they are nice. However, one of these days after dealing with old bald irrate clown vets like me they too are going to become disgruntled hahahahahahahahahahaa.....

The problem with IRIS, for me anyway, is that my RO only appears to have IRIS duty about once every 10 days are so. Then the poor sould assigned to answer the inquires get so tired of all the accumulated inquires they tend to be real short - answers like "your claim is in process", "we are processing your claim" "we process claims in the order received". Now these are ok answers but they are the ones you get no matter what the question is. One could ask "did it rain in Montgomery yesterday" and the response would be "we are processing your claim". Scary, just plain scary for they are kinda like the answers on the ole fortune telling eight ball kids play with. You know the one you turn upside down to see the answer when you ask does "Sally love me?" You flip her over and the answer appears "maybe". I wonder if the Mattel Toy Company was paid billions of dollars via contract to design the one used by the VA? hahahahahahaha I gotta stop here just taking up bandwidth being silly - but hey Danang you did make the ole clown smile tonight! thanks