Need Hadit Vso Assistance

[chr49]

First off, my VSO's are with the TN DVA and I believe they have done their jobs properly. I'm trying to figure out how to keep the following situations from happening again.

Old issue: April 2010; submitted evidence thru my VSO in reply to a VARO request. The VARO said they never received it. I re-filed that evidence in August. A day or two afterwards, I received my c-file and found it contained the date stamped form VA-4138 and all records that my VSO had submitted for me in April. April's evidence was omitted from my July decision. Hopefully, the April evidence will be viewed as new evidence as I move forward in the process.

New issue: August 13th; submitted a NOD thru my VSO. On September 30th, I made an IRIS inquiry to verify the VARO was in receipt of my NOD. I received 2 IRIS replies stating the August 13th NOD was not (1) in my electronic file and was not (2) in my VARO c-file. The last reply advised that my VSO re-file the NOD. I continue to lose time with all of this re-filing.

Questions:

Is this a common problem?

If so, are there any recommendations to remedy this situation?

After my VSO re-files the NOD would it help if I personally send or fax the VARO a copy of NOD?

Thanks in advance for any advise you can give me.

[LarryJ]

Proof of receipt of documentation should work in both directions. If we mail something, we must have proof they received it. If they mail something, they automatically assume we have received it.

Has anyone ever used return receipt to find the VA confirms only the receipt of an envelope, but not the contents of the envelope?

My Dear Mr. Vync,

Surely you do not propose that the United Snakes of America, Department of Vegetarian Affairs would stoop so low as to admit receiving mail from you and yet deny that what you said was in said mail was not what you said was in said mail?

SHAME ON YOU!

Sincerely,

Your Sincerely Sincere USDofVA

YEAH, right! Why do you think I am so sold on FAXin' my stuff in to them? (not that what you have previously proposed has been precipatated upon my person by the primary proponents of prevarication). YEAH, right!

[COOL BREEZE]

As I stated earlier, I did have a real moron who filed by 1st paper work to have a claim reconsidered. I called the 800# today to ask about the new medical evidence that was submitted on this claim as it was placed on the closed out recently approved claim. Now why would it be put there? I t should have been opened as a new claim. placed in the decision field per the rep.The previous DSO, or another one would review that information and make a decision based on that information. The VSO never put this in as a Reconsideration, obviously he just mailed that in, so it was put in a closed file as the VA didn't know where else to put it. THe rep stated he would let the VA know this was a reconsideration claim as well, and of course I sent them another one I did myself a few days ago. THe bottom line here is, you are better off doing it all yourself utilizing the info here -keep the VSO out of the loop. All was needed was you typing what type of claim you was filing on the top line, fill the details in and submit this by overnight. The VSO couldn"t even do this correctly. Now if I could figure out how to do a return receipt for every document that was also enclosed I would be a genius

[Chuck75]

Even when you fax something to the VA, the VA on occasion has claimed that their fax machine malfunctioned, was out of paper, etc.

The only sure way is to have things hand delivered, and get a received stamp on a page listing the contents. (Index, page count, etc.)

The other way supposedly is to have a lawyer send the stuff via registered or certified mail. Sems the VA pays more attention to lawyer originated documents.

My Dear Mr. Vync,

Surely you do not propose that the United Snakes of America, Department of Vegetarian Affairs would stoop so low as to admit receiving mail from you and yet deny that what you said was in said mail was not what you said was in said mail?

SHAME ON YOU!

Sincerely,

Your Sincerely Sincere USDofVA

YEAH, right! Why do you think I am so sold on FAXin' my stuff in to them? (not that what you have previously proposed has been precipatated upon my person by the primary proponents of prevarication). YEAH, right!

[LarryJ]

"-keep the VSO out of the loop."

Ya know, sometimes I have some real, honest, issues with some of you and your "advice". This is one of those times.

How the hell do you EXPECT your VSO to be able to help you, when you have taken them "out of the loop"?

Then, you get on the board and lambast your VSO!

Sorry, but sometimes I just gotta step up to the plate, even knowing that many of the VSO's are, shall I kindly say, "somewhat lacking".

[LarryJ]

Even when you fax something to the VA, the VA on occasion has claimed that their fax machine malfunctioned, was out of paper, etc.

The only sure way is to have things hand delivered, and get a received stamp on a page listing the contents. (Index, page count, etc.)

The other way supposedly is to have a lawyer send the stuff via registered or certified mail. Sems the VA pays more attention to lawyer originated documents.

Actually, what I do, and I should have explained this more better, is that I make a FAX cover sheet that lists the entier contents of the FAX, page per page. I haven't, in the last few years had any problem doing such.

Another good way to get your stuff sent in, and not be "challenged" by the VA is to build up a good rapport with your Congress person's VA laison person. Each Representative and Senator has a person (or two or three) that deal explicitly with the VA. My US Rep., Sam Johnson (Navy Pilot, Blue Angel, POW, etc.) is a fine fellow (my Dad and he served together, BTW) and has a wonderful young lady that will, on anything that I send to her (FAX's or otherwise) she will send on to the VA, under Sam Johnson's letterhead. NOW THAT THERE IS GUARANTEED TO GET IT TO THE VA WITHOUT QUESTION!

just sayin'...........

[COOL BREEZE]

"-keep the VSO out of the loop."

Ya know, sometimes I have some real, honest, issues with some of you and your "advice". This is one of those times.

How the hell do you EXPECT your VSO to be able to help you, when you have taken them "out of the loop"?

Then, you get on the board and lambast your VSO!

Sorry, but sometimes I just gotta step up to the plate, even knowing that many of the VSO's are, shall I kindly say, "somewhat lacking".

What I was actually trying to state was since this particular VSO wasn't up to par on the way things should have been done, I took him out of the loop, found another competant VSO, and had to start doing this most of this myself. It is very hard to find a VSo that will do things right the ist time, and then you have to deal with the paperwork getting to the right dept, or even put in the system correctly once it gets there. Probably this thread should be closed.