Calling Iris

[Papa]

I don't know where the other post is, but I said that I called IRIS and got a response. Carlie basically said that was impossible. I ask my wife about calling the IRIS and she said I called, but threw down the phone and yelled that I want to talk to a human, not punch in frickin numbers. But, I did talk to a human several months ago, and was ask for my number. Soon after, a VA person talked to me. This has something to do with sensitive seven. But, now, that is no longer available. I think I might be getting delusional.

Papa

[broncovet]

Papa

I dont think you are dilusional. Google Voice, for example, does a pretty good job linking voice and text. You can have someone leave you a voice message, and read that message in text, and Google voice is not the only software that does that, either. A software called "dragon" is another one that can change voice into text.

While Carlie is right that IRIS is an email/software program used by the VA, it is still possible that emails or text is converted to voice...and it is possible to "call" someone on email, as I have done exactly that. Of course, they would have to be available to answer the phone while you "call" them on email.

Technoligies are merging rapidly...computer, television, phone, email...are blending into one. Right now, I am typing this email on my Televeision set, not on a conventional computer.

When you "called" IRIS, you, or perhaps one of your kids, may have been in one of the text to speech software programs, and you may not have even known that program was even opened.

I have a "close caption" phone...when you call me, your words come over in voice, and I can read them on the screen also.

[LarryJ]

I think what we are trying to say is that "IRIS" is an e-mail program to contact the VA by way of the internet. It is not a "telephone" method but, instead, a keyboard method of contact. Whereas the VA 1-800 number is, of course, the "voice" method of contacting the VA (and not a very reliable method when it comes to receiving correct data or correct, up-to-date, information).

[carlie]

I don't know where the other post is, but I said that I called IRIS and got a response. Carlie basically said that was impossible. I ask my wife about calling the IRIS and she said I called, but threw down the phone and yelled that I want to talk to a human, not punch in frickin numbers. But, I did talk to a human several months ago, and was ask for my number. Soon after, a VA person talked to me. This has something to do with sensitive seven. But, now, that is no longer available. I think I might be getting delusional.

Papa

Papa,

IRIS - is a way to ask the VA questions VIA the Internet.

Inquiry Routing & Information System (IRIS)

https://iris.custhelp.com/app/ask

Here's a link to your other Iris topic.

[Papa]

Thanks Carlie. I think I may have had my head somewhere else that day . I have been emailing them, and the response time is not bad. But, they sent my inquiry to the Houston RO to get specific details on my claim, and this has been over a month. My last email I sent, I asked if by putting in a claim through their Fast Track System would it hold up or slow down my current claim, and they said it could. At first I thought about withdrawing the Parkinson Claim, but I did not think that would be wise. Your thoughts.

Papa