JON Posted June 12, 2013 Author Share Posted June 12, 2013 OK guys, thanks for the input. After sending 2 emails, the problem was corrected on their end AND (drum roll please!), I received a phone call from them to make sure all was well. Miracles will never cease! Case closed. Link to comment Share on other sites More sharing options...
HadIt.com Elder Pete53 Posted June 13, 2013 HadIt.com Elder Share Posted June 13, 2013 I am amazed but happy to hear that. Veterans deserve real choice for their health care. Link to comment Share on other sites More sharing options...
HadIt.com Elder john999 Posted June 13, 2013 HadIt.com Elder Share Posted June 13, 2013 I use secure email via Myhealthyvet and that works pretty good. This is to talk to your doctor mostly. I do think person to person is best. If you can keep your anger under control there is always some clerk who can fix anything if they want to do it. Link to comment Share on other sites More sharing options...
mrs rockman (widow of vet) Posted June 13, 2013 Share Posted June 13, 2013 I use secure email via Myhealthyvet and that works pretty good. This is to talk to your doctor mostly. I do think person to person is best. If you can keep your anger under control there is always some clerk who can fix anything if they want to do it. Yeah, you are so right......If They WANT To?!?? You know that "It Is What It Is" and I really am Doing the Best that I can ..taking one day at a time. God Bless all! Link to comment Share on other sites More sharing options...
TiredCoastie Posted June 13, 2013 Share Posted June 13, 2013 OK guys, thanks for the input. After sending 2 emails, the problem was corrected on their end AND (drum roll please!), I received a phone call from them to make sure all was well. Miracles will never cease! Case closed. Outstanding! I use secure email via Myhealthyvet and that works pretty good. This is to talk to your doctor mostly. I do think person to person is best. If you can keep your anger under control there is always some clerk who can fix anything if they want to do it. When I had trouble with my account, I emailed the MyHeatheVet rep who emailed back pretty quickly and asked for a phone call to help work the problem over the phone. The rep worked pretty hard within the VISN and with the main trouble desk. This effort was not overly helpful, especially at first. There was some hope that one of the many system upgrades would fix the problem on its own without direct intervention. At some point, there is an 800 nbr for the MyHeatheVet national help desk. You can catch more flies with honey than you can with vinegar. I am amazed but happy to hear that. It seems like it depends on the VAMC and how much they feel beaten down. Four of the six hospital employees I spoke with for an appointment this spring complained to me about their jobs, including the specialist. Link to comment Share on other sites More sharing options...
RichL Posted July 5, 2013 Share Posted July 5, 2013 I use Myhealthyvet to refill all of my prescriptions with no problems. Link to comment Share on other sites More sharing options...
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