Jump to content
Using an Ad Blocker? Consider adding HadIt.com as an exception. Hadit.com is funded through advertising, ad free memberships, contributions and out of pocket. ×

Blue Button Secure Messages?

Recommended Posts

  • Moderator

Something sneeky is going on with the VA SECURE MESSAGE SYSTEM.

I sent a secure message to my VA L.C.S.W.  To Cancel an appointment I had on 10 03/19 because my wife fell 10-02.19 that evening about 5::30pm..cooking supper she lost her balance in the kitchen and fell backwards on her hip (she has osteoporosis  very bad anyway..well she hollared for me I came in from the bedroom and she was lying in the floor with great pain  I could not move her..I called 911 they came ad took her straight to the nearest Hospital...I stayed up there until they got her pain down and awaiting on a surgeon to arrive the next day for her hip surgery.....I came home that same night while my wife was sleeping  to secure message my VA Therapist for her to cancel my 10-03-19 11:00am appointment and mention why...well they said they never got the message and I can't find it anywhere on the secure message site?  I sent it around 11:15 pm on 10-02-19...so now they say I was a NO Show 

I can't find my message I sent on that date anywhere..I find  a secure message I had sent asking if she got my message on 10-02-19...on 10-04-19

I think they deleted that message  but I can't prove it...crap like this just burns me up to no end.

What crap the VA will pull to get us in trouble.  grrrrrrrrrrrrrrrr

Hell I had thought this is one of the main reasons for the secure messages?

I guess I can go to the paramedics that took her to the hospital that night via Ambalance and get the report  for 10-02-19 date   the date they took her to the Hospital

Link to comment
Share on other sites

  • HadIt.com Elder

Hmm... Those should appear in your SENT folder. Might want to double-check by downloading your progress notes which should also contain a copy of all messages you send.

As far as being a no-show, don't let that weigh on you. Just think of all the times the VA canceled appointments without telling you or having to reschedule them for reasons beyond your control. If the VA doesn't understand the circumstances of why you couldn't make it, they should not be in the patient care business.

Link to comment
Share on other sites

  • Moderator

Yes vync I check the progress notes  they have what I have in secure messages  but not my first email cancelling the appointment.

I've check sent message   messages in all folders...its just not there  I Remember sending it  it was about 11:15pm on 10-02-19   I just got home from the hospital and was looking at the calendar on the frige and seen my appointment for 10-03-19 at 11:00am...this is when I sit down and sent the email to cancel ,apparently they never checked it until 10=04-19  therapist called 10-03 19 the day of my appointment and ask if I forgot I had an appointment for the 10-03 -19 date?

so now without that email dated 10-02-19 aarond 11:20 pm or so  I am screwed.

Link to comment
Share on other sites

8 hours ago, Buck52 said:

well they said they never got the message and I can't find it anywhere on the secure message site?  I sent it around 11:15 pm on 10-02-19...so now they say I was a NO Show 

Buck don't worry about it you can show that you had a family emergency and that is why you could not make it. You have enough stress in your life without having to worry about missing this one appointment. If they won't clear the no show then I would email the director of the VA hospital or even the Chief of Staff of the VA. She has been really good about responding to my emails.

  • Like 1
Link to comment
Share on other sites

  • Moderator

Paul's advise sounds like a winner. You have plenty of records showing your responsiveness to appointments. Don't sweat the small stuff. I believe there is someone in charge for scheduling. Call the hospital and start going up the ladder until you get the response you need. If that's the biggest bump in the road for you this month, it's going to be a pretty good month for you

Link to comment
Share on other sites

  • Moderator

Yeah I agree with you guys

I just hate to have appointment not kept  in my record when I canceled it due to a family medical emergency before the appointment, it say on the secure message site some members will not  respond to this message until 3 days..so I recheck it after 3 days and they still did not receive my message on this?

This Appointment was for my PTSD Therapy and they really crack down on missing these appointments.

I secure messaged my therapist and ask if she can amend my record that shows ''Appointment Not Kept'' Due to a ''Family Medical Emergency.

If that is neglected  Then I'll just forget the whole thing.'' 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Ads

  • Ads

  • Ads

  • Our picks

  • Ads

  • Popular Contributors

  • Ad

  • Latest News
  • veteranscrisisline-badge-chat-1.gif

  • Advertisemnt

  • How to get your questions answered...


    All VA Claims questions should be posted on our forums. Read the forums without registering, to post you must register it’s free. Register for a free account.

    Tips on posting on the forums.

    1. Post a clear title like ‘Need help preparing PTSD claim’ or “VA med center won’t schedule my surgery” instead of ‘I have a question’.
    2. Knowledgable people who don’t have time to read all posts may skip yours if your need isn’t clear in the title. I don’t read all posts every login and will gravitate towards those I have more info on.
    3. Use paragraphs instead of one huge, rambling introduction or story. Again – You want to make it easy for others to help. If your question is buried in a monster paragraph there are fewer who will investigate to dig it out.

    Leading to:

    Post clear questions and then give background info on them.


    • A. I was previously denied for apnea – Should I refile a claim?
      • was diagnosed with apnea in service and received a CPAP machine but claim was denied in 2008. Should I refile?
    • B. I may have PTSD- how can I be sure?
      • I was involved in traumatic incident on base in 1974 and have had nightmares ever since, but I did not go to mental health while enlisted. How can I get help?

    This gives members a starting point to ask clarifying questions like “Can you post the Reasons for Denial from your claim?” etc.


    Your firsts posts on the board may be delayed before they show up, as they are reviewed, this process does not take long and the review requirement will be removed usually by the 6th post, though we reserve the right to keep anyone on moderator preview.

    This process allows us to remove spam and other junk posts before they hit the board. We want to keep the focus on VA Claims and this helps us do that.

  • Most Common VA Disabilities Claimed for Compensation:   


  • Advertisemnt

  • VA Watchdog

  • Advertisemnt

  • Ads

  • Can a 100 percent Disabled Veteran Work and Earn an Income?

    employment 2.jpeg

    You’ve just been rated 100% disabled by the Veterans Affairs. After the excitement of finally having the rating you deserve wears off, you start asking questions. One of the first questions that you might ask is this: It’s a legitimate question – rare is the Veteran that finds themselves sitting on the couch eating bon-bons … Continue reading

  • Create New...

Important Information

{terms] and Guidelines