Berta, I'm sorry your loss is still acute. I wish you well.
This week I had a Personal Hearing w/DRO ( Hearing reconsideration/NOD) and C&P (QTC) reconsideration for cervical issues. I have 2 observations...both anecdotal:
1. The DRO and my VSO got to talking about the recently VA legislation signed by the President. The DRO seemed happy that it goes into effect next week and removes hindrances to speedy appeals. My Wounded Warrior rep seemed unaware. I'm not versed in the legislation but it sounded good for the veterans and it was happening SOON.
2. And in support of Bronc's comments. The QTC doctor that examined me seemed pretty versed in my medical record. He said all the elements were there except the in-service event (parachute malfunction). He asked my help pointing this out because he couldn't give me a favorable recommendation on my say so alone. It was in my C-file and I showed him a copy. He seemed relieved and when I went on to show other evidence, he stopped me. He said, I don't need it. You gave me what I need. He took a couple of minutes taking measurements and I was out the door in a total of 15 minutes from my arrival. I arrived 30 min early and I was out in 15. The veteran should not expect the VA (All) to do a thorough job. They just don't have the time...skimming is commonplace. And, some are just worthless.
BTW, I think things went well in both cases, but we will see.