Audie Murphy Va Medical Center Fires Two Employees... (about Time)

[Teac]

In Nov 2009, I had transmission problems with my handicapped adapted van. Since I am authorized vehicle adapted equipment, I sent the bill for reimbursement to the Prosthetic department at the Local va hospital. Well Three months later and I still have not been reimbursed. So I wrote a letter, asking two things...1. why do I always have to request reimbursement more than one time the rules only allow three days for you to process a request. 2. When will I be reimbursed?

I got a call yesterday....... Chris Pernell was fired... and was told she was fired because she did not treat the veterans correctly. I was told that she was moving adapted equipment reimbursement requests to the bottom of the stack if she didn't like the veteran. I was told that she was denying claims, and shorting claims, and refusing to reimburse for taxes. I explained to the caller that I had nothing but problems from her... that she was so hard to work with.. I was then told that another employee had been fired for similar reasons...The second employer was the one who denied my second request for a second clothing allowance... I don't like to see anyone lose a job, but I am glad for myself and all veterans in the area that these two people are gone... I know other veterans on here said they had similar problems with Chris Pernell. So just wanted to let you all know if you haven't been reimbursed to follow up. Oh I was also told my claim was processed and I should receive a check soon........

[Pete53]

I will bet that whoever replaces Chris Pernell will do a better job.

[SLEDGE]

I was allowed a small amount of time to air my problems, very lately, and the person who was conducting the interview was writing longhand the whole time.

Probably collecting statistical data.

She could tell that I was a little put out by the bad attitudes of some of the hired help.

I'll probably lose something as the result of the interview.

They could send me on another 4 hour drive to a C&P with no travel pay like the last time.

This time I have a lawyer.

sledge

[john999]

If it happens in one office I bet it happens nationwide. My Fee Base Office is terrible and acutally threw my claim away and admitted it. The employee was mad because he thought my claim was too complicated. He was supposed to get in trouble but he probably got promoted.

[myround0]

About time action is taken. Hopefully this will be felt VA wide. People should value their jobs, and do it correctly. I also, hate to see people lose their jobs, but, THEY DO IT TO THEMSELVES. If I am paying you, then you need to do the job you are paid for. You would think the VA would screen their employees a bit better. These people deal with a lot of cash, it takes a special kind of person to put the needs of others ahead of their own greed. I hope we can start to see faster and more accurate results in the claims process, and fewer claims being sent to the appeals process...