Va Deploys New Processing Model For Claims At Sixteen Varo"s

[Jumpmaster]

VA Deploys New Processing Model for Compensation Claims

July 11, 2012

New Procedures Ensure Benefits Delivery to Veterans in Need

WASHINGTON – The Department of Veterans Affairs (VA) announced today it is deploying a new model for processing compensation benefits claims at 16 VA regional offices. The new model is part of a comprehensive transformation plan designed to yield an estimated 150,000 to 200,000 additional compensation claim decisions annually, while ensuring Veterans most in need receive priority attention.

“This new model is a part of our comprehensive plan to eliminate the compensation claims backlog," said Under Secretary for Benefits, Allison A. Hickey. “

Our redesigned model follows comprehensive planning and testing to ensure we have the right recipe for success.”

The new organizational model involves special handling of claims from Veterans who are facing the most serious injuries or illnesses or experiencing financial hardships or homelessness, and therefore need immediate attention. Through a new “intake processing center,” claims are routed to one of three segmented lanes:

• Express: Claims that have only one or two medical conditions, or have all the supporting documentation, medical evidence and service records needed for an expeditious rating decision—referred to as “fully developed claims”.
  
  
  • Special Operations: Claims requiring special handling because of the unique circumstances of the Veterans. These include financial hardship; homelessness; serious wounds, injuries or illnesses; Post Traumatic Stress Disorder associated with military sexual trauma; and former prisoner of war status.
    

  [*]Core: Claims with more than two medical conditions, or those that will need additional evidence to make a compensation decision.

  The segmented-lanes approach helps increase speed and accuracy because the claims specialists become familiar with processing claims of similar complexity.

  Veterans and their Veterans Service Organization representatives are encouraged to provide all the needed evidence along with their application in a “fully developed claim” in order to expedite the process.

  Sixteen regional offices have received the new organizational and process model, including Huntington, W.Va.; Hartford, Conn.; Portland, Ore.; Houston, Texas; Cleveland, Ohio; Des Moines, Iowa; Boise, Idaho; Phoenix, Ariz.; New Orleans, La.; San Juan, Puerto Rico; Atlanta, Ga.; Indianapolis, Ind.; Wichita, Kan.; Milwaukee, Wis.; Newark, New Jersey and Fort Harrison, Mont. These offices will also receive new technology systems and software upgrades over the next 3 months. All 56 VA regional offices will have fully implemented all of the people, process, and technology initiatives in VA’s transformation plan by the end of 2013.

  To learn more about how to file “fully developed claims” using VA’s new Disability Benefits Questionnaires (DBQs), visit http://benefits.va.gov/disabilityexams.

[ketchup56]

More bs lip service to calm the critters up on the hill. Why only 16 and not 57? Most of these so called new initiatives are already in place now.

[carlie]

Looks like ANOTHER avenue to go ahead and push denials out quicker.

Also, when claims continue to contain many mistakes it just adds to

the load of appeals.

[broncovet]

Yes, and along with more broken promises. This time, they will "shrink" the backlog...gee...where have we heard that before?

http://www.armytimes.com/news/2012/07/military-veterans-affairs-promises-results-claim-process-fixes-071112w/

[Pete53]

What backlog? They are always trying out new schemes. What happened to the 2300 new raters?

[Berta]

The only thing in this PR release that makes sense to me is :

Veterans and their Veterans Service Organization representatives are encouraged to provide all the needed evidence along with their application in a “fully developed claim” in order to expedite the process.

But often vets nor VSOs know what to send to the VA until the get the VCAA letter.

Still a lot of it is common sense to know what to send.

I fully believe that the most successful claims ,that should take the least amount of times are those supported by evidence right from the git go.

I know a few vets who have yet to try to supply the VA with the evidence their VCAA letter called for long ago.They have been in the backlog for years and even if they hire a lawyer, they still need to produce the evidence VA wants.

I LOLed at this one:

"The segmented-lanes approach helps increase speed and accuracy because the claims specialists become familiar with processing claims of similar complexity."

You would think they would be well familiar with all that by now!

[rpowell01]

Just another tactic to get the media off their back from publishing stories....