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Check In Person!

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paul554

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I just want to urge anyone claiming a CUE to please check with your regional office in person if possible.

I submitted a cue several months ago with no updates. It failed to appear on ebenefits, which apparently is the norm for a cue claim, and my IRIS inquiries often came back confused thinking I must be referring to a pending claim for increase. Even after talking on the phone to a representative it was obvious that they were confused as to what was going on.

So, being proactive, I went it the regional office to inquire. They then pulled up my cue and showed me that it was stamped received and reviewed. The only problem is that no one had reviewed it! This took two clicks of a mouse to fix and ensure that the file was sent for review. I shudder to think how long this would have taken without personal intervention. So if you see no updates on your claim I encoursge you to go inquire in person. It appears to be the most effective method and it helps to speed the process up.

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