Calling Va For Status

[SSGmajik]

Just curious if the VA gets mad for calling to get status of your claim. At my C&P the Doctor told me that I made someone mad because in the letter from the VA he said that the person seemed really irritated with me. I was never rude to anyone when I called for status on my claim. I don't know why they would be mad. I hope it does not hurt my claim.

SSGmajik

[carlie]

Ron,

You are correct as VA states:

How can I check on the status of a pending claim?

Inquiry How can I check on the status of my pending

disability claim? can I check status online ?

FAQ To determine the status of a pending claim, you can call 1-800-827-1000 and follow the recorded instructions. Currently, there is no other on-line access to claim information.

The problem is that there are so many different areas a claim can be at,

Example:

Vet calls on Monday, is told the claim is with the rater - claimant thinks

great it's with the rater. Three months later rater looks claim over and

feels a first or another C&P is needed, rater requests C&P for more development - C&P appointment is made for 2 months down the road

etc....

there are just too many variables for us to be able to depend on the

800 # people to truly know the status of the claim.

This is the only point I'm getting at and that at least if you get an Iris response you have something in writing.

carlie

Edited July 31, 2008 by carlie

[SSGmajik]

Thanks again Carlie! Good info to use. I'm GWOT so it's with a special team and they said they're supposed to expedite it, but we'll see how much longer it will take.

SSSGmajik

[Ron II]

Ron,

You are correct as VA states:

How can I check on the status of a pending claim?

Inquiry How can I check on the status of my pending

disability claim? can I check status online ?

FAQ To determine the status of a pending claim, you can call 1-800-827-1000 and follow the recorded instructions. Currently, there is no other on-line access to claim information.

The problem is that there are so many different areas a claim can be at,

Example:

Vet calls on Monday, is told the claim is with the rater - claimant thinks

great it's with the rater. Three months later rater looks claim over and

feels a first or another C&P is needed, rater requests C&P for more development - C&P appointment is made for 2 months down the road

etc....

there are just too many variables for us to be able to depend on the

800 # people to truly know the status of the claim.

This is the only point I'm getting at and that at least if you get an Iris response you have something in writing.

carlie

Carlie,

I agree 100 percent and I personally have fared better with IRIS. My point (not well presented by me) was that the 1-800 number was still an option--I read a few months ago on another veterans board that the 1-800 number should not be used for claims inquiries as that was not its purpose (posted by an ex-DRO). The VA states differently, that's all.

Thanks,

Ron

[Pete53]

I never had much faith in VA responses no matter who I talked too.

[halos2]

4.23 Attitude of rating officer...

To bad this doesn't apply to the calling center operators at 1-800-827-1000...

They do not know the codes and are basically clueless to tell you whats's up or where your file may be?

There has been minimal training offered, just to aleviate the case workers from answering the phones. They should have code lists they could use to reference the location of claims but apparently they must not. They have no direct contact with vets, other than the phones, and just try to tell the vet anything to get them off the phone. Also if you call back another will tell you different information than the one prior.

Doesn't apply to hosp staff either.

Next too bad the receptionists at the VA cannot be held accountable for their rudeness!

Especially those who work in Behavioral Health. Wow they are the worst, and I have seen one get a promotion just to get her away from direct vet handling. Then they replce her with another tyrant.

VA doesn't care to listen, they stick up for staff and not the vets...I have witnessed this to so many vets.

The abrasiveness and the mocking is terrible, and in B.H. of all.

[Ron II]

I don't think "accountable" is in their vocabulary (someone else said this previously). I agree with all you have said, Halos2.

Ron