Abusive Phone Call

[Berta]

I cannot believe the abuse I just took from a supervisor-at the Buffalo VARO-

When she was a VA 800# operator she actually questioned the basis of my claim when it was in appeals telling me I didnt have a potential claim at all.

Now she is a supervisor and the claim she questioned (maybe in 2007?)was the same one I was recently awarded.

Without even asking me why I had called the director's office (and she didnt have my C file or anything else when she called me)

she would not even let me explain the problem I am having.

I complained already to VACO, to the regional counsel and then VBA said to send a complaint letter directly to Shinseki.

I also had the initials of the two RO employees included in the complaint -who still send me clearly and erroneous award letters.

Now I am trying to find out if the letter they got from regional counsel regarding one matter has been put into my C file- or ignored.or destroyed.

I wonder how many vets and widows get treatment like this but dont complaint.

I just let it go when the supervisor , as a 800 number rep a few years ago , tried to tell me my 2003 claim had no basis at all but of course I knew better.I cant help but wonder if she talked anyone else out of pursuing their claim.

[Pete53]

Berta:

I am sure that a person like this has cost many Veterans a fair shake.

We all know talking to anyone at the VA on the phone is not a winner. If I were you I would request records so that you can see what this nimrod wrote up in your records.

[Wings]

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Berta, I don't understand why, at this point in the game, you would attempt to discuss anything claim related --by telephone. Why don't you ask for a personal Hearing? ~Wings

[carlie]

You know - if they were to stick to the mission VA states they have

and just do their F **K**G jobs, just maybe they might accomplish

providing service to their customer's, the veteran/VA claimant.

IT IS NOT PART OF THEIR JOB DESCRIPTION at the 800 # to question

the merits of a claim.

Their job at the 800 # is to provide information to help claimants.

We all know the 800 service is crap, just more BS on how VA is there

for veterans and claimants.

If they weren't so busy finding and manufacturing ways to deny claims -

twisting and turning direct quotes in our medical evidence,

mis-application of regulations, etc...

then I might possibly start to believe some dribble spewed out of a

supervisor's mouth.

Until drastic changes are made at all levels of the VA disability

process - I feel the majority are just about all out to harm, belittle and

degrade veterans and VA claimants.

This topic just really pisses me off as I'm sure it will many.

carlie

[pigdriver]

Wonder how the powers that be would feel if a few thousand angry veterans showed up at the VA Headquarters in DC? Government would probably arrest us all under the guise of the Patriot Act as a group of domestic terrorists. What in the H*LL ever happened to "Unit, Corps, God, Country"? I am so tired of the VA and the government blowing smoke up my a**. Don't these idiots realize they have hundreds of thousands of us they trained to kill people pissed off!! If it wasn't for my wife and all of my friends and fellow veterans on this site I think I would be history!!

[Wings]

You know - if they were to stick to the mission VA states they have

and just do their F **K**G jobs, just maybe they might accomplish

providing service to their customer's, the veteran/VA claimant.

IT IS NOT PART OF THEIR JOB DESCRIPTION at the 800 # to question

the merits of a claim.

Their job at the 800 # is to provide information to help claimants.

We all know the 800 service is crap, just more BS on how VA is there

for veterans and claimants.

If they weren't so busy finding and manufacturing ways to deny claims -

twisting and turning direct quotes in our medical evidence,

mis-application of regulations, etc...

then I might possibly start to believe some dribble spewed out of a

supervisor's mouth.

Until drastic changes are made at all levels of the VA disability

process - I feel the majority are just about all out to harm, belittle and

degrade veterans and VA claimants.

This topic just really pisses me off as I'm sure it will many.

carlie

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You can get pissed off all you want, but a telephone call to the VA DON'T MEAN A DAM THING! If it's not in black and white, take it with a grain of salt, and a chill pill. I would never advise a newbie to put stock in anything an Operator had to say, hellsbells, 411 gives me the wrong number half the time, and I pay $1.50 for each assisted call. ~Wings

[jbasser]

It just proves my point that this may have been a former Insurance claims adjuster with specialized insurasnce industry reductuction training. I am aware the VA hires these Insurance Company left overs at alarming rates.

Another problem with this is the fact that on single person is handling an issue from step a to step z. Every time it changes hands something starts to go ary. Before it is over it is left as a completely discombobulated mess. Then when you all to ask a question the Phone rep gets bent out of shape because the have no ounderstanding of the claim, where it is, where it is going and most of all who is in control of it.

J