Warning! Ebenefits Not Secure Site

[WAC-Vet75]

I just went to ebenefits to check on my claim.... Somehow, without logging in, I was able to go to "claim status", noticed that the dates were wrong, then looked and saw I was signed in as Dennis Houser, NOT me, and the claim is in Philadelphia, NOT where I live, nor where my claim is pending! I wonder if someone is presently accessing my records.......

[Vync]

The main problems I see is that claimants want to be able to know at any given moment

exactly where their claim is at - who has it - what are they doing with it and why can't they

get it done faster, or why has it sat where it is, for a week.

Claim issues are not packages with one destination.

They will never be able to be tracked like a UPS package.

I totally agree.

I was wondering if if they will ever add the ability for us to track the physical location of our c-file? That would open a whole new can of worms....

[deanbrt]

It took me quite a while. Call this phone number. 800-538-9552

Wish I knew how to get Premium Access on ebenefits. Seems I can't find nobody to give me premium access. The RO people that were there the day I asked for premium access nobody knew their password to give me access...Go figure!!!!

[deanbrt]

I see it is down all the way today.

Just got in from work and I am reading all the post here on e-benifits. It looks like the whole site has been hacked, and if so will be down for a very long time. The VA is not known for fixing anything in timely manner.-especially this issue. They may have to check each of our records to see if ours is stating the correct information or is hacked. God forbid if they have our banking information on there, that needs to be deleted. They keep tweeking the system until even the most amataur hacker can get in. Bravo Zula VA-you really opened up a can of worms. THis needs to be investigated by Congress, our privacy has been compromised-to what extent, that will need to be determined.. I will be contacting my Congressman tomorrow to get his input as this is a Federal Site.

[WAC-Vet75]

Since, at least, a few of us logged on and had another Veteran's information come up, you would THINK they would offer us some explanation. This is a serious security breech, and we do have a right to know how far this breech (glitch) extended. Was the site hacked, was it a glitch? Who saw my information? As a woman (not saying men shouldn't be concerned also), yes, I'm VERY concerned if someone was able to access my information and now knows where I live!

[john999]

Considering the VA's rep I don't think our medical or claims information will ever be secure. The VA's natural inclination when they screw-up is to cover-up. My medical information has been compromised so many times in the past I just accept that everyone in the world knows all about me. &^%$ them! I got a call yesterday from a telemarketer about diabetic supplies. Only the VA knows about me being diabetic. I complained to FCC. Big deal.

[COOL BREEZE]

As promised-I contacted not 1 but 2 Congressman's office today, they will investigate this issue. Next stop, will be the local paper if I don't see a official statement on the wire, or news outlet informing all Veterans of this major screw up. This will not be swept under the carpet.I was asked If I contacted the police, however I stated this is a Federal Government Website. Also, I informed them that all Vets need to be informed that there personal information may have been compromised, and what will be done in the future to safe guard our private and personal information. We don't need to have Mr. X knowing what our address is, what our disabilities are, how much pay we receive each month. I hate to be paranoid, but with this information no longer private, I would be afraid of my safety-wouldn't you? By accessing this site they could get to the letter generator and pull up all your personal information. This a terrible breech. Someone needs to be accountable.

Edited March 29, 2011 by COOL BREEZE