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I'm Very Confused

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awatsr

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awatsr Apprentice

awatsr

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Can someone please help me. I'm confused. I started my claim in November 2009. My last C and P Exam was in January. I signed up for Ebenefits at the beginning of the year so I could be able to check my status online. Each time it has always been in the first phase which is the discovery phase. Tonight I log in and get this message: Detailed information surrounding the claims you have filed with VA is not available at this time. If you would like more information, please call us at 1-800-827-1000. I don't even see a status or anything showing that I filed a claim. The last time I checked it was a few days ago. This is very confusing and depressing. Makes you just want to give up.

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jmo, but it sounds, to me, like their system, or part of it, is currently down.

pr

Can someone please help me. I'm confused. I started my claim in November 2009. My last C and P Exam was in January. I signed up for Ebenefits at the beginning of the year so I could be able to check my status online. Each time it has always been in the first phase which is the discovery phase. Tonight I log in and get this message: Detailed information surrounding the claims you have filed with VA is not available at this time. If you would like more information, please call us at 1-800-827-1000. I don't even see a status or anything showing that I filed a claim. The last time I checked it was a few days ago. This is very confusing and depressing. Makes you just want to give up.

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OLDDUDE63 Contributor

OLDDUDE63

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Can someone please help me. I'm confused. I started my claim in November 2009. My last C and P Exam was in January. I signed up for Ebenefits at the beginning of the year so I could be able to check my status online. Each time it has always been in the first phase which is the discovery phase. Tonight I log in and get this message: Detailed information surrounding the claims you have filed with VA is not available at this time. If you would like more information, please call us at 1-800-827-1000. I don't even see a status or anything showing that I filed a claim. The last time I checked it was a few days ago. This is very confusing and depressing. Makes you just want to give up.

E-Benefits does this to me all the time.It is never up to date!!!

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68mustang Proficient

68mustang

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Can someone please help me. I'm confused. I started my claim in November 2009. My last C and P Exam was in January. I signed up for Ebenefits at the beginning of the year so I could be able to check my status online. Each time it has always been in the first phase which is the discovery phase. Tonight I log in and get this message: Detailed information surrounding the claims you have filed with VA is not available at this time. If you would like more information, please call us at 1-800-827-1000. I don't even see a status or anything showing that I filed a claim. The last time I checked it was a few days ago. This is very confusing and depressing. Makes you just want to give up.

The same message you got is what I also received yesterday when I logged into Ebenefits. Also don't rely on Ebenefits too much because many times the info on it is sometimes incorrect. I have been waiting for Ebenefits to input that medical documents I sent in have been received for my claim since a year ago. After repeated attempts to have them acknowledged in Ebenefits as having been received by the VA a year later I am still waiting. BTW I know they have been received by the Houston RO because I got an IRIS email telling me that they have been received there.

68mustang

UPDATE: Just logged on into Ebenefits. Same message again. The VA wants veterans to use Ebenefits to relieve the pressure on the 1-800# and IRIS. How can veterans rely on Benefits when the info is not up to date and is probably not the same as what is in the system that 1-800# and IRIS uses to answer veterans questions and concerns. JMO

Edited by 68mustang
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