Did you request your claims folder on CD/DVD in 2019 or later?

[Vync]

I recently received mine, but it did not go as well as expected. I am curious about anyone else's experiences.

[Dee James]

On 5/21/2021 at 2:02 PM, Vync said:

Mine took an excessively long amount of time to come in. The VA blamed the delays on COVID.

It seems the VA blames a lot on COVID right now, even things prior to COVID

[brokensoldier244th]

If its been within the last year, yes. OPM is the overall decision maker on staffing for the VA and NARA- if they say its closed, then its closed. Regional office heads just carry it out. In VA's case, we've been working from home. NARA is physical records, though, so if there is no one there, WE can't get records. This is in regards specifically to claims, but it also holds for Records Centers. If there is no one there, there is no one there, per Federal directive. We're starting to reopen now, and OPM will release new directives on staffing in June, but the reopening didnt happen until after March. Prior to that, we were closed. Make of that what you will. 

[Marine Corp 69/70]

brokensoldier244 I receive my latest C-file in January after I call the White House hot line waiting all most a year, A person call me from St Louis the day before an said they are sending my C-file overnight UPS to my home and said I had to sign for it which I did. That must have cost them a pretty penny!!!.

 

 

 

[brokensoldier244th]

Im glad you received it.

I hate seeing the same claims come through my queue over and over in the last year due to federal records delays but unfortunately short of driving down there from my state and looking for the records myself there isn't much I can do. I keep a list (long and illustrious at this point) of claims I work every day that is searchable, and when I can I email directly to various VSOs or other people that can call/email, whatever, to get status on those requests. Once a claim leaves my queue i'm not supposed to interact with it any longer unless it is assigned to me again, but sometimes I do it anyway.

I got an email today, for example, from a VSO asking about a claim that I had last touched, and then routed to one of the national RO's specifically for agent orange processing. It went there and has been in a black hole for a month. I edited a few minor things on it to trigger it to note a 'change' and hopefully recycle to someone to work on it. I emailed the VSO back what I could see of the status. They can reach out and contact those RO's directly as POA's but I can't since its "not my claim" anymore. Im hopeful that my nudging it will get it assigned to someone, now, but the mysteries of the national work queue are outside my paygrade. 

 

 

 

 

[caubulldog]

Received mine 8 months after much complaining wh phone and senator.Got it 2-19-21.No protection on cd was sent ups ground signature required.

Edited July 23, 2021 by caubulldog