Can Not Get A Answer From The Va

[Okieman70]

In march of 2011 I filed a claim for 4 different issues, one was a had surgery on my ankle and filed for temp 100% and 3 other issues. On Oct 5 2011 I sent a IRIS request to find out the status of my claim and got a email form the IRIS, staying they had a back log of emails and had sent it to my local VA office and was waiting for a response from my local VA office to send to me, it is now the 15 Nov 2011 and no email from the IRIS, Is there some other way to find out other the 1 800 number, which I can not get a answer from. I have a been on the e benefits site and it just says it is in the development stage at this time. I had to go to my Local VA office in July 2011 because they lost the signature page on a document needed to complete my claim. I know it takes a long time to on a claim, I have done this before and my local office has lost my paper work before ( my file was lost for and i had to drive 150 miles to help them find it) just don't want to drive up to my local VA office again to solve the problem. also my American legion Rep is of no help, will not answer the phone or return a phone call. Thanks Ken

[Pete53]

Welcome to Hadit. It is very frustrating how the VA handles claims.

[carlie]

Okie,

Welcome.

Other's will chime in.

[Papa]

See my post below. When you send out an IRIS inquiry it ask you to check your state and RO., but it goes off someplace else that does not have the answers, and tells you that they will forward it to the RO. Here, I thought that was what I was doing in my initial inquiry. I'm letting my Attorneys handle it. Okieman, I feel your pain.

Papa

[COOL BREEZE]

I am sorry to hear of the process you are going through. Trust me, I have been through it plus some. I seem to think each regional office handles things differently, Not all respond in a timely fashion, and some not at all. And then some rate claims faster than others.

The last 2 IRIS messages that I submitted were responded in less than a week. All it included the same phrase-due to the back log, ect, ect, ect.

All I can say is please be patient as the VA is in the midst of a major crisis. It has been assigned the followings ratings by myself:

1. customer service -FAIR

2. Rating claims correctly the first time-poor

3. Responding to Veterans claims/issues regarding their claims-poor

4. Transferring data on Veterans claims to E-benefits-poor

5. Overall rating-poor

Hang in there-the VA keeps saying things will approve-I am still waiting!!

[justrluk]

So sorry - you're getting the worst of the worst from all experiences. Please let someone know what you're going through if you can get in touch with anyone at the VARO.

[sharon]

In march of 2011 I filed a claim for 4 different issues, one was a had surgery on my ankle and filed for temp 100% and 3 other issues. On Oct 5 2011 I sent a IRIS request to find out the status of my claim and got a email form the IRIS, staying they had a back log of emails and had sent it to my local VA office and was waiting for a response from my local VA office to send to me, it is now the 15 Nov 2011 and no email from the IRIS, Is there some other way to find out other the 1 800 number, which I can not get a answer from. I have a been on the e benefits site and it just says it is in the development stage at this time. I had to go to my Local VA office in July 2011 because they lost the signature page on a document needed to complete my claim. I know it takes a long time to on a claim, I have done this before and my local office has lost my paper work before ( my file was lost for and i had to drive 150 miles to help them find it) just don't want to drive up to my local VA office again to solve the problem. also my American legion Rep is of no help, will not answer the phone or return a phone call. Thanks Ken

When you say your local VA office are your talking about the Regional Office or the American Legion? Did they send your claim in March or July? If you are not getting help from your Rep at the American Legion report his/her to the National Office. Or at the least contact another office in your area. They get paid to do a job!

http://post_119_gulfport_ms.tripod.com/ar.html

Edited November 16, 2011 by sharon