What's Wrong With 800# People...threats?

[JHawks]

I called the 800# again today. I have a legitimate reason for doing so. I have been trying to find out a simple question. All I want to know is if in fact my response to the VA's 10/27 request for addition info and medical records have been received. Nobody can tell me.

Yes, I do call often. IRIS is useless. All they have told me is they will forward my request to Atlanta RO. They did that on 12/8. Today is the 23rd and I haven't heard a word back.

So I fired of an Update to my IRIS asking them "Do you plan on responding to my question or not?'

Well, the guy on the 800# said that he sees where I responded to the IRIS with a smart remark. I said I did because I can never get a reply to my question or a straight answer from anyone. I told him I need to know if the "IMPORTANT" medical evidence I submitted that included a diagnosis and NEXUS was received and in my file.

He go really rude with me and told me that he was going to flag my file so that if I called again whoever answered my call would know not give me any information that I asked for. He also told me that by flagging my file it would delay my claim for several more months.

Can they do that?

[Seabee14]

No.

I have this on good authority.

Not to shed a bad light on a single station, but the delay issue may with the RO.

If you have a POA at the RO, they can see if the material was received.

Best wishes.

[john999]

Do you have a service officer? You never get the same person twice on the 800 line so keep calling, but be low key and very polite. The person you talked to is a worm. They sadistically enjoy making vets suffer. They are everywhere, but don't give them power. I would say to contact your congressman but that might slow things down even more while they investigate (they will take the VA's word). Maybe the IG's office can help, but you must keep your cool. If you show anger that will just reinforce what this jerk said about you.

[jbasser]

I called the 800# again today. I have a legitimate reason for doing so. I have been trying to find out a simple question. All I want to know is if in fact my response to the VA's 10/27 request for addition info and medical records have been received. Nobody can tell me.

Yes, I do call often. IRIS is useless. All they have told me is they will forward my request to Atlanta RO. They did that on 12/8. Today is the 23rd and I haven't heard a word back.

So I fired of an Update to my IRIS asking them "Do you plan on responding to my question or not?'

Well, the guy on the 800# said that he sees where I responded to the IRIS with a smart remark. I said I did because I can never get a reply to my question or a straight answer from anyone. I told him I need to know if the "IMPORTANT" medical evidence I submitted that included a diagnosis and NEXUS was received and in my file.

He go really rude with me and told me that he was going to flag my file so that if I called again whoever answered my call would know not give me any information that I asked for. He also told me that by flagging my file it would delay my claim for several more months.

Can they do that?

These folks are in the drivers seat. You have absolutely no recourse as they answer to no one.

Send all documentation certified return receipt and get a VSO hand carry a copy.

Under no circumstances are you to alienate these people. This can cost you precious time. These folks play dirty and there is nothing you or anyone can do but wait.

What you can do is make a trip to the RO to see the folder yourself to verify it is in there.

J

[Papa]

Which RO is it?

Papa

[JHawks]

Atlanta

[john999]

St. Petersburg is just as bad if not worse.