broncovet - I only signed up w/them a month ago, so I haven't needed to make any calls, to them. They did send me a letter, last wk, explaining the process and the allowed times for filings, etc. Also advised me to call anytime and who to speak to, about my case. I last used Robert Chisholm, of Chisholm, Chisholm & Kilpatrick, of Providence, RI, and while he was good (won a remand) he didn't communicate that often but always took my calls. Case took about 3.5 yrs to process and, of course, his fees were paid thru the EAJA. He dropped me about a yr later.
pr