Using the VA for your medical needs helps with online claims. The VA does not have to go looking for medical records. I recently filed for an increase for AO conditions. It was all there at the VA and my claim was decided in a few months. I don't love the VA but using them for care is a good idea. I have had good luck with online VA claims so I can't kick. I have never had to file additional evidence so it is good to see I could do it as discussed in the previous posts. Filing my original claims by hand, so to speak, was a chore and my evidence was lost again and again. I finally delivered all evidence by hand to the VARO and got signed receipts for all. This was a pain in the ass.