Well, I contacted the 1800 (as a good many of us say "the Peggy #") and they tell me my claim is "Complete" as of Wednesday May 16. The 1800 agent tells me to start checking my mail. You are absolutely right about contacting in extreme situations only. Berta, once a claim file is picked up, how quick can they complete? In 2 days? I faxed that up there on Monday at 1300 CST. Btw, on Monday, he (man in D.C.) told me that the Houston hasn't even read my hardship paperwork that they picked up from my DAV office on (April 13) in the same bldg as rating authority. The key thing was he asked me if I would be able to "redeem" my financial situation. I told if action was taken quick enough I might be able to.